Position Summary

The Restoration Mitigation Manager is responsible for overseeing all water, fire, mold, and emergency mitigation operations. This role ensures projects are executed efficiently, profitably, and in compliance with industry standards such as the Institute of Inspection Cleaning and Restoration Certification (IICRC).

The Mitigation Manager leads technicians and project managers, manages equipment and scheduling, maintains quality control, ensures proper documentation, and drives gross profit performance across all mitigation projects.

This position is both operational and strategic — responsible for team leadership, financial performance, and client satisfaction.

Key Responsibilities

1. Operational Leadership

Oversee daily mitigation operations including water, fire, mold, storm, and biohazard losses
Manage emergency response scheduling (24/7 on-call rotation)
Assign crews and equipment based on job scope and capacity
Ensure compliance with IICRC standards (WRT, ASD, AMRT, etc.)
Monitor job timelines to meet dry standards and cycle time targets

2. Financial Performance & Job Profitability

Ensure mitigation jobs hit target gross profit margins (goal: 45–60% depending on service type)
Review estimates written in Xactimate for accuracy and completeness
Approve labor hours and equipment usage
Track:
- Revenue per technician
- Revenue per truck
- Average job size
- Equipment utilization rate
Reduce write-offs and billing errors

3. Estimating & Documentation Oversight

Review and approve mitigation estimates before submission
Ensure all jobs include:
- Moisture maps
- Dry logs
- Psychrometric readings
- Photo documentation
- Signed work authorizations
Ensure documentation meets carrier and TPA requirements

4. Team Management & Development

Supervise mitigation technicians and lead technicians
Hire, train, and onboard new staff
Conduct weekly team meetings
Enforce safety and compliance standards
Implement performance improvement plans when needed
Develop lead technicians into future project managers

5. Equipment & Asset Management

Maintain inventory of:
- Air movers
- Dehumidifiers
- HEPA air scrubbers
- Extraction units
- Moisture meters
Track equipment location and utilization
Ensure routine maintenance and cleaning
Prevent loss and theft

6. Safety & Compliance

Enforce OSHA safety standards
Ensure PPE usage on all jobs
Conduct jobsite safety audits
Maintain proper handling protocols for mold and biohazard projects
Maintain required certifications and training compliance

7. Customer & Partner Relations

Maintain strong relationships with:
- Insurance adjusters
- Property managers
- Plumbers
- Facility managers
Resolve escalated customer complaints
Conduct job walk-throughs with clients
Ensure high customer satisfaction scores

Key Performance Indicators (KPIs)

Gross Profit Margin (Target: 50%+)
Revenue per Truck
Technician Utilization Rate
Average Dry Time
Estimate Accuracy (Supplement % under 10%)
Job Cycle Time
Customer Satisfaction Score (4.5+ rating goal)
Safety Incident Rate

Qualifications

Required:

5+ years restoration experience
2+ years in leadership role
Strong Xactimate proficiency
IICRC WRT certification

Preferred:

IICRC ASD and/or AMRT certifications
Experience with TPAs (e.g., Contractor Connection, Alacrity, Sedgwick)
Knowledge of drying science and psychrometrics
Experience scaling mitigation operations

Skills & Competencies

Strong leadership and accountability
Financial acumen and margin management
Conflict resolution
High attention to documentation detail
Operational planning and dispatch coordination
Ability to work in high-pressure emergency situations

Compensation Structure (Example)

Base Salary: $75,000–$110,000 (depending on market)
Performance Bonus tied to:
- Gross profit
- Revenue growth
- Cycle time reduction
Company vehicle or vehicle allowance
Phone & technology allowance
PTO & benefits

Career Path

Mitigation Manager → Director of Operations → General Manager → Partner/Executive Leadership

Mitigation Manager