Position Summary
The Restoration Sales Estimator is responsible for inspecting property damage, preparing accurate estimates, presenting scopes of work, and closing restoration and reconstruction projects. This role serves as the primary point of contact between the company, the property owner, and the insurance carrier, ensuring projects are properly scoped, approved, and transitioned into production.
The ideal candidate understands insurance restoration processes, can write clean, defensible estimates in Xactimate, and has strong customer service and closing skills.
Key Responsibilities
Sales & Estimating
- Inspect residential and commercial properties for water, fire, mold, storm, and specialty losses
- Identify cause of loss, scope required mitigation and reconstruction work
- Prepare accurate, line-item estimates using Xactimate (or Symbility if applicable)
- Develop detailed scopes of work compliant with carrier and TPA standards
- Present estimates and explain coverage, deductibles, and processes to property owners
- Close restoration and reconstruction projects in accordance with company targets
Insurance & TPA Coordination
- Communicate with adjusters, desk reviewers, and TPA reviewers
- Submit estimates, documentation, photos, and required forms
- Handle supplements, revisions, and negotiation as needed
- Ensure estimates meet carrier pricing, compliance, and audit standards
- Track approvals and maintain proper documentation in CRM / job management system
Customer Relationship Management
- Serve as primary customer contact from inspection through job start
- Set expectations regarding timelines, approvals, and next steps
- Maintain professional, empathetic communication during stressful loss situations
- Build trust to drive high close rates and positive reviews
Internal Coordination
- Transition sold jobs to production teams with complete documentation
- Coordinate with project managers, mitigation managers, and operations
- Attend job handoff meetings and assist with scope clarifications
- Identify upsell or additional scope opportunities during project lifecycle
Key Performance Indicators (KPIs)
- Closing ratio (%)
- Revenue sold per month
- Average job size
- Estimate approval rate
- Supplement success rate
- Customer satisfaction / reviews
- Cycle time from inspection to approval
Required Qualifications
- 2+ years experience in insurance restoration estimating and sales
- Proficiency in Xactimate (Level 2 or higher preferred)
- Strong understanding of water, fire, mold, and reconstruction scopes
- Knowledge of insurance claims process and TPA workflows
- Valid driver’s license and reliable transportation
- Ability to work evenings, weekends, and on-call rotations as needed
Preferred Certifications
- IICRC certifications (WRT, ASD, AMRT, FSRT, etc.)
- Xactimate Certification (Level 2 or 3)
- Haag certification (a plus)
Skills & Competencies
- Strong sales and negotiation skills
- High attention to detail and documentation accuracy
- Excellent communication (verbal and written)
- Ability to manage multiple claims simultaneously
- Professional demeanor in high-stress environments
- Self-motivated with strong follow-through
Physical & Work Environment Requirements
- Ability to inspect damaged properties, including attics, crawlspaces, and job sites
- Ability to lift up to 50 lbs occasionally
- Exposure to construction environments, moisture, debris, and PPE requirements
Why Join Us
- Steady lead flow through insurance and referral channels
- Competitive compensation with uncapped earning potential
- Career growth into Senior Estimator, Sales Manager, or Operations roles
- Supportive operations and production teams
Job Type: Full Time